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Skalin - Customer Success Blog

This blog is devoted to B2B SaaS who want to scale their CS Practice. No big theories, we want to share with you a maximum of tips and feedback. 100% concrete, practical and actionable!

Customer Success Platform vs HubSpot : Telescop's Testimonial

Published by Nicolas Garmy on
HubSpot's introduction of its Customer Success Workspace demonstrates its ambition to evolve into a comprehensive platform for overseeing the entire customer journey, spanning from prospecting to post-sales support and follow-up. Despite its considerable power and user-friendly interface,... Read More

15 Essential Customer Success Playbooks

Published by Nicolas Garmy on
Playbooks are invaluable allies for Customer Success teams, but prioritising them can be challenging. To assist you, here are 15 essential Playbooks!Are your Customer Success Managers pressed for time? Is your customer base expanding rapidly? Is your team growing, necessit... Read More

5 Essential Steps to Secure the Adoption Phase

Published by Nicolas Garmy on
In SaaS, when you sign the initial deal, you generally haven't secured more than 30% of the potential revenue with your customer, and your acquisition cost isn't covered yet. Everything that happens after the initial contract is signed thus becomes crucial. Securi... Read More

Customer Onboarding : 5 Mistakes to Avoid

Published by Nicolas Garmy on
Henri Jeanson once said: "A first impression is always a good one, especially when it's a bad one". For SaaS companies, this quotation aptly reflects the importance of the customer onboarding phase. The teams responsible for establishing and nurturing the customer relationship are determined to s... Read More

Business Review: Evolutions, Advice, and Best Practices

Published by Nicolas Garmy on
Customer Success is constantly innovating, and the evolution of Business Reviews is part of this movement. I thought it would be interesting to share some of the evolutions I have seen, current best practices, and a look to the future. As Business Reviews should be a celebration of mutual success... Read More
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